Problems

Zendesk’s expansion into Madison presented the challenge of equipping a large-scale office with comprehensive AV and security systems. They needed a partner who could tailor solutions, particularly for their numerous conference rooms, while valuing collaboration and adaptability. Key issues included:

• Ensuring seamless AV integration for 37 conference and collaborative spaces.

• Meeting the unique requirements of a high-profile direct-view LED video wall for company-wide communications.

• Implementing secure access control and video surveillance to protect the office space.

Challenges

Fearing’s Audio Video Security faced several challenges during the project, including:

• Customized Solutions: Designing conference room technology and touch panel layouts according to Zendesk’s specific feedback.

• Project Scale: Coordinating the installation of 37 conference rooms and various AV technologies.

• Expanding Scope: Accommodating Zendesk’s subsequent expansion to additional office floors.

• Security Integration: Installing comprehensive security systems, including Axis surveillance and HID access control, while ensuring minimal disruption.

Solutions

Fearing’s approached the project with a commitment to collaboration and flexibility, listening to Zendesk’s needs and adapting solutions accordingly. The completed installation included:

• AV and Conference Room Technology: Featuring LG and Philips displays, Biamp Tesira FORTE audio DSP, Crestron controls, SVSI Video over IP, Shure microphones, QSC speakers, and Vaddio conferencing cameras.

• Digital Signage and Scheduling: Brightsign digital signage and room scheduling panels for enhanced office automation.

• Feature Installation: A standout Aurora 24’x7’ direct-view LED video wall in the Town Hall Space for company-wide communications.

• Security Systems: Axis video surveillance and HID access control to ensure safety and security across office spaces.

Fearing’s and Zendesk

The collaboration between Zendesk and Fearing’s was a resounding success, resulting in an office space that met Zendesk’s vision for innovation and seamless communication. The completed project included cutting-edge AV and security solutions, with Zendesk expressing their satisfaction through a joint initiative to produce a Fearing’s TV commercial showcasing the new facility. Fearing’s consistent 96% customer satisfaction rating and 4.9/5-star reviews reflect the high standards and trust that clients like Zendesk have come to rely on.